Technical Customer Success Manager - Mexico

As a scaled Technical Customer Success Manager (TCSM) , you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience. You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health. You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.

You will strategically engage with customers and leverage your strong technical skills to help enable new functionality and troubleshoot issues in a hands on fashion. You'll monitor customer health and proactively identify potential issues by engaging all available resources to resolve the issue and mitigate risk.

You will also develop strong relationships with customers to understand the customer’s environment, challenges, and their overall technical business goals, act as the main escalation point for technical issues, leading triage, diagnosing, and providing solutions to resolve issues for the customer, collaborate with Account Managers, Renewal Specialists, Operations, Product, and Engineering to address technical issues and provide relevant customer feedback. In addition you will maintain a deep technical understanding of the JumpCloud platform to effectively drive greater customer engagement and identify potential opportunities and partnering with Account Managers to drive expansion opportunities.