Intake Specialist (Inbound)

Talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. This role will follow/work an 8am-5pmET or 8am-5pmCT schedule. As an Intake Specialist, you will receive incoming calls from patients and schedule various appointment types for multiple locations. Communicate professionally with patients and appropriately document requested appointments. Provide excellent customer service and determine the most appropriate location, clinician, and appointment type needed for the patient. Manage incoming faxes from referral sources and triage and route general inquiry calls. Contact patient for no show/rescheduled appointments.