Customer Support Coordinator - Roofing & Construction

Responsibilities:

• Serve as the primary contact for customers, guiding them through roofing projects from start to finish.
• Coordinate repair scheduling and manage order placements to ensure timely service delivery.
• Proactively follow up with customers to confirm needs are met and assist with any additional requests.

Requirements:

• Proven experience in a customer-facing role with strong verbal and written communication skills.
• Ability to handle difficult situations using empathy and de-escalation techniques effectively.
• Tech-savvy with proficiency in learning new CRM systems and customer service tools quickly.

Schedule & Benefits:

• Work remotely Monday through Friday, 9 AM to 6 PM CST, including a one-hour unpaid lunch break.
• Receive comprehensive health benefits, a 401(k) with company match, and a monthly communication stipend.
• Access career growth opportunities and robust technology tools to support role performance.