Call Center Customer Service Specialist

Key Requirements:

• Minimum 1 year of customer support experience handling complex situations, preferably involving fraud.
• Ability to work Monday-Friday 10:00 AM - 6:00 PM EST from a dedicated, distraction-free home workspace within the contiguous US.
• High school diploma or equivalent; must pass a background check.

Daily Responsibilities:

• Supporting a live call queue using company-provided equipment to access multiple systems.
• Handling back-to-back inbound calls involving complex fraud-related situations and following documented procedures.
• Multi-tasking on calls to collaborate with support tiers to resolve concerns while managing emotionally challenging interactions.

Candidate Profile:

• Strong technical ability, communication skills, and professionalism.
• Empathy, patience, respect, and a team-oriented mindset suited for a mission-driven environment.
• Resilience in handling customer frustration and uncertain situations.