Job Description
Strategy:
-Develop and implement a regional Customer Support strategy for EMEA that aligns with the global support vision.
-Ensure EMEA’s time zone coverage and operational readiness are optimized.
-Provide consistent, high-quality support to customers throughout their business day.
Regional Leadership:
-Lead, mentor, and develop both Service and Technical Support teams across the EMEA region.
-Foster a high-performing, inclusive, and collaborative culture.
-Champion talent development and accountability within the region.
Market Ownership:
-Serve as the operational and strategic owner for all customer support activities in the EMEA region.
-Ensure that service delivery, technical support, and customer interactions reflect the highest standards of quality and responsiveness.
-Own EMEA coverage planning, ensuring customers receive timely and consistent support within their time zone.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure.