Customer Implementation Specialist, EZLynx

Manage EZLynx implementation projects, including planning, execution, and timely communication with customers and internal teams to ensure high-quality implementations. Identify and manage customer expectations, providing guidance on best practices and workflows to meet business needs while handling sensitive information. Develop and maintain project plans, timelines, and dashboards, ensuring milestones are met and customers remain on track to achieve mutual goals. Form strong relationships with customers, collaborating with internal teams to ensure the completion of all deliverables and maintaining thorough documentation of project status. Seek continual feedback to identify opportunities for process improvement.