Strategic Customer Success Manager

Engage customer leaders to understand, design, deploy, and continuously improve business workflows across the full investment management lifecycle. Drive user adoption and change management efforts as a trusted extension of our customers’ teams from pre-implementation to post-go-live. Promote stickiness and referenceability through the coordination of new feature implementation projects, training/education programs, customer engagement initiatives, and NPS/CSAT survey administration and follow-ups. Partner with Ridgeline’s products and engineering teams to resolve defects, recommend and prioritize new feature development, and translate customer enhancement requests into actionable requirements documentation. Drive renewals and retention, scope and commercialize cross-sell/upsell opportunities, promote customer participation in conferences and events, and refer business to partner organizations as applicable.