Job Description
The Tier 2 Support Technician will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners) utilizing an amiable and hospitality-focused voice. Success in this role requires a talent for real-time, efficient problem-solving, and technical communication skills to provide support to resolve day-to-day issues. This role requires top-tier organizational skills, a high level of follow-through, and the ability to communicate technical issues efficiently and succinctly to our development team, merchant partners and end users. Additionally, applicants should be naturally interested in helping customers by resolving their questions and concerns.
Responsibilities include providing email and phone support, completing 70 tickets/day with high satisfaction scores, maintaining close communications with restaurant owners and guests, escalating complex issues, and communicating technical issues to end users and the development team.
About InKind
inKind is committed to fostering a varied and inclusive work environment and believes that diversity is vital to providing clients with the best recommendations.