AgentForce Architect

2U is seeking an Agentforce Architect to lead the architecture and delivery of intelligent, AI-driven service experiences across the learner journey. In this role, you will design and implement Salesforce Agentforce capabilities, including Service Cloud, Omni-Channel, Agent Workspace, and integrations with Data Cloud and enterprise systems, to enable personalized and scalable student engagement. You will act as the technical authority across our Agentforce program, partnering with stakeholders, Salesforce, and our SI partner to drive end-to-end delivery of employee agent experiences that improve student outcomes. Responsibilities include architecting Agentforce solutions, leveraging Salesforce Data Cloud for unified learner profiles, integrating Einstein features, and providing technical leadership to internal teams.