People Services Coordinator - (Remote/US hours)

The People Services Coordinator will monitor and maintain the People Service Center (PSC) queue, delivering accurate, timely, and comprehensive responses to employee inquiries and ensuring successful resolution. They will also review and evaluate when ticket escalation is required and assign tickets accordingly, maintaining detailed documentation of ticket statuses and communications. This role involves proactively enhancing the People Service Center employee experience by identifying gaps in self-service resources, collaborating with People team Centers of Excellence (COEs) to develop self-service resources, and ensuring the employee intranet remains relevant. The coordinator will maintain a high level of attention to detail while ensuring the accuracy of employee records and critical people data, actively listen to remain aware of employee experience changes, and demonstrate ownership of the People Service Center’s customer satisfaction (CSAT) performance. They will support new hire onboarding, remain empathetic to employees’ needs, and continuously improve service delivery. This role requires a Bachelor's degree in human resources or a related field, a minimum of 2 years of experience in Human Resources, and excellent written and communication skills.