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Team Leadership, Practice Development & Scale:
- Lead, mentor, and grow a team of Microsoft ABS Solution Architects supporting presales and strategic pursuits.
- Establish best practices, standards, and repeatable presales motions across Dynamics 365, Power Platform, Copilot, and Contact Center solutions.
- Drive asset and accelerator development to improve sales velocity and consistency.
Client Engagement & Sales Partnership:
- Partner with sales leadership to uncover customer business challenges and map them to Microsoft AI Business Solutions.
- Lead solutioning for complex opportunities, including executive-level presentations and value-based storytelling.
- Act as a trusted advisor to clients, guiding them through modernization and digital transformation journeys.
Solution Design, Architecture & Accelerators:
- Architect scalable, secure, and cost-effective solutions using Dynamics 365 Customer Engagement and Power Platform.
- Develop solution blueprints, accelerators, and reference architectures for common customer scenarios.
- Design solutions that integrate Microsoft Business Applications with enterprise systems.
TTEC Digital
TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience (CX). They have over 1,800 employees, and clients can draw from independently managed centers of excellence, TTEC Digital and TTEC Engage.