Job Description
Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The Product Support Specialist role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Product Support Specialists provide world class customer service and are both creative and technically savvy. This position is focused on weekday support.
Contribute to daily support inquiries, both externally and internally, through written and verbal communication Troubleshooting complex technical issues Logging and communicating the status of various bugs and requests Become a platform and industry expert through continued training and curiosity Contribute to our team’s written knowledge base, documenting answers and instructions as new scenarios arise Collaborate across departments in an effort to provide our clients with smooth and efficient service.
About Subsplash
Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence.