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Role Responsibilities:
- Develop and execute a formal Voice of the Customer program across payer, provider, and government segments to surface unmet needs.
- Produce semi-annual Market Intelligence reports on trends, white space, and competitive signals.
- Broker feedback loops between market conversations and internal Marketing and Product teams.
Intelligence & Strategy:
- Create and maintain Source of Truth documents for market segments, competitive landscape, and customer insight.
- Synthesize qualitative insights into quantifiable evidence to support strategic and investment decisions.
- Identify emerging regulatory requirements and international market signals for growth opportunities.
Requirements & Environment:
- Requires 8+ years in Product Marketing or Market Intelligence within SaaS or Healthcare IT.
- Needs experience designing VOC programs and translating insights into business cases.
- Must be comfortable holding credible conversations with clinical, technical, and commercial stakeholders.
- Role leverages AI tooling within a Claude Enterprise environment to accelerate insight synthesis.
Smile Digital Health
Smile Digital Health provides a leading FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data, used in over 20 countries. The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024, has a culture of respect and inclusion, and empowers employees to bring their authentic selves to work.