Assist with reservation requests, confirmations, and scheduling updates
Respond to guest inquiries via email, phone, and messaging platforms
Maintain accurate records, calendars, and service documentation
Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. They prioritize organization, clear communication, and delivering a consistently positive client experience.
Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion.
Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed.
Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority.
Engine is transforming business travel into something personalized, rewarding, and simple by building a platform that brings together corporate travel, a powerful charge card, and modern spend management. They are cash flow positive and have rapid growth, with over 20,000 companies relying on Engine to support over 1 million travelers.
Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
Deliver professional customer service through phone, email, and online platforms
Research, prepare, and present travel options that align with client preferences
Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.