CRM Architect

Key Responsibilities:

• Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges.
• Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements.
• Process Improvement: Proactively analyze the current state and identify new options for improving ways of working.

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Proven experience leading or contributing to end-to-end CRM transformation initiatives.
• Experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions.