Fraud Investigator - Protect Remote (UK)

As a Fraud Investigator, your responsibilities will encompass:

• Providing after-care to Monzo customers who have fallen victim to various types of fraud.
• Gathering evidence from customers via in-app chat and calls.
• Probing for further evidence and investigating claims with empathy and attention to detail.

Key aspects of the role include:

• Working within regulated and unregulated deadlines to support performance and knowledge.
• Making decisions on cases and upholding or declining fraud claims up to £5,000.
• Triaging cases with a value of more than £5,000 for upward escalation.

Successful candidates should demonstrate:

• Excellent English written & verbal communication skills.
• Previous experience in a Fraud role within financial services.
• Strong expertise in investigating, problem solving and decision making.