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Role Overview:
- Coordinate scheduling of consultations, tours, and assessments.
- Communicate with clients, families, and referral partners about appointment details and documentation.
- Serve as first-line support for routine scheduling and logistics questions.
Documentation:
- Collect, review, and organize intake information, historical records, and consent forms.
- Enter and maintain records in the EMR system with accuracy and timeliness.
- Support evaluation processes by tracking case progress and assisting with diagnosis referrals.
Data and Process Improvement:
- Create and implement workflow enhancements to improve efficiency and throughput.
- Partner with the Director of Workforce Planning to analyze client experience data trends.
- Develop and maintain report templates and systemized documentation tools.
Compliance:
- Ensure HIPAA and KBH privacy standards in all communications and data management.
- Communicate updates promptly and professionally with clinicians, clients, and caregivers.
Kind Behavioral Health
Kind Behavioral Health is a leading provider of Applied Behavior Analysis services for children with autism in North Carolina and Georgia. The company values growth and teamwork, encouraging employees to think big, have fun, do good, and be kind.