New Manager, Consumer Experience

This specific Manager role is part of the Consumer Experience team and will focus on Quality Improvements with tooling (AW & DWR), and content management platform utilization. On a typical day you might develop solutions to optimize teammate processes to ensure Consumers can receive fast and fair resolutions, handle an ad-hoc request where a partner team needs help or dive into data to explain Consumer satisfaction performance at the lowest level of detail and translate them into actionable plans to hit business OKRs. Our best Customer Experience Managers have strong strategic skills, are equal parts analytical and creative, have exceptional interpersonal and relationship-building skills, and are willing to roll up their sleeves and do whatever it takes to make their business successful.