Remote Airline Customer Support Specialist with German & English (Based in Bulgaria)

As a Customer Support Specialist, you'll provide friendly and efficient assistance to airline passengers via phone and email. You will help with flight reservations, ticket changes, and cancellations, providing information about flight availability, pricing, and services. You will resolve customer issues with patience, professionalism, and empathy, working with ticketing systems and internal tools to deliver excellent customer service. This role requires strong communication and customer care skills, good problem-solving abilities, and the ability to work from home with self-discipline. Flexibility in a fast-paced, multicultural environment is also important.