Job Description
The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm, ensuring robust adoption of solutions and maximizing expansion opportunities, and minimizing client attrition. This role involves partnering with clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through strategic roadmap planning and tactical execution of necessary actions to support operations.
The Expert CSM is responsible for reviewing client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, and providing assistance to resolve outstanding A/R issues. This role also supports sales activities to further the expansion of the Veradigm solutions footprint.
About Veradigm
Veradigm's mission is transforming health, insightfully, by developing scalable data-driven solutions for healthcare stakeholders using research, analytics, and AI.