Job Description
Shape the ICD innovation design and research approach by anticipating how future technologies will reshape user expectations. Lead design and research workstreams for innovation projects ensuring initiatives deliver desirable, human-centered experiences aligned to member, agent, and employee needs. You will Oversee the development of personas, detailed journey maps, process flows, and experience blueprints to guide solution design. Manage, coach, and mentor Design & Research direct reports, building skills in UX research, design, and foresight within the team.
About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S.