The Senior Manager, Innovation Design & Research is a UX Futurist and senior design leader responsible for shaping how people will engage with the technologies of tomorrow. This role grounds solutions in the needs of members, agents, and employees through human-centered design and tackles complex questions about future interaction models and experiences.
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As a Conversational Design Consultant, you will design compelling contact center experiences and deliver impactful business value to clients and their end-users, leading design workstreams and client engagement in partnership with architecture, AI, and engineering teams to delight customers.