Change Management Partner, Supplier Operations

Change is a constant across Customer Operations, and how well we manage and embed it directly impacts our customer experience and the effectiveness of our teams. As we scale and evolve, especially with the growth of outsourcing, our mission is to ensure that all changes are delivered seamlessly, with operational readiness at the core. By ensuring change is planned, prioritised, and landed well, we’ll reduce disruption, increase clarity, and ultimately help drive better outcomes for both our people and our customers. You'll support the Change Manager in executing the end-to-end change management process for a broad range of changes such as product, process improvement & customer experience initiatives. You'll track and document all change initiatives, ensuring clear ownership, timelines, and expected outcomes. You'll also conduct pre- and post-change assessments, gathering data to measure success and identify gaps in change execution and recommend process improvements. This role requires previous experience in change management/delivery is essential.