Play a critical role in executing the change management process by supporting the delivery, tracking, and operational implementation of key initiatives. Work closely with the Change Manager, partners, product & change teams and operational leads to ensure changes are well-managed, measurable, and successful. As a Change Management Partner, your work will reduce disruption, increase clarity, and ultimately help drive better outcomes for both our people and our customers.

The Change & Continuous Improvement team keeps us agile, efficient, and always evolving by delivering safe, effective and sustainable change to our frontline teams. You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, supporting magical customer journeys, removing friction from processes, and empowering COps to deliver better, faster, and more confidently.