Job Description
Drive a business-critical public cloud infrastructure around the world. Responsible for network capacity augmentation as we grow. Design and deploy networks based on business and technical requirements. Participate in the design and coding of a new piece of automation or on-platform optimization. Operate and troubleshoot networks to identify and resolve issues quickly. Take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis, track and update problems in trouble-ticketing system.
Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned change introduction to production environment. Participate in rotating on call schedule with other members of the team. Develop and maintain internal documentation and processes to assist with operating the network infrastructure at scale. You will be using Ansible, python modules and other in-house automation tools to perform the deployments and troubleshooting.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.