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Position Summary:
- Review account charges.
- Investigate billing discrepancies.
- Resolve customer disputes.
Dispute Resolution:
- Investigate customer billing disputes.
- Gather and analyze supporting documentation.
- Challenge disputes following company policy.
Back-Office Support:
- Handle escalated cases.
- Respond to chargebacks.
- Prepare documentation for financial partners.
DriveWhip
DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.