Single Point of Contact (SPOC)

Responsibilities:

• Maintain and manage loans in loss mitigation as part of the SPOC team
• Answer inbound calls; return voicemail, handle escalations, and all other requests within 24 hours of receipt
• Generate outbound phone calls; when contact is made determine reasons for nonpayment and negotiate payment arrangements

Qualifications:

• High School Diploma or equivalent required.
• 2-4 years of experience in mortgage servicing or an equivalent combination of education/experience required
• Proficient in Microsoft Office products (e.g., Word, Excel, Outlook)

Total Rewards:

• Optional medical, dental, vision, life, and disability insurance
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program