Job Description
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required.
Key responsibilities include all tiers of the technology, including design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
About TTEC Digital
TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience (CX).