Customer Support Associate, Nights & Weekends

As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed. Responsibilities include providing Tier 1 user support via Zendesk email, acting as an advocate and onboarding specialist for users, and communicating effectively with the broader support and engineering teams to flag incidents or issues that require escalation. This role requires being the first touch point for all user issues, Synthesizing insights from user interactions and surfacing critical issues to the Engineering team. Maintaining accurate records of customer interactions and communications, and contributing to the ongoing improvement of the Customer Support processes and resources is critical.