Mortgage Loan Officer

As a Mortgage Loan Officer, you will originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding. Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency. Handle incoming leads from various sources including company provided lead resources, client partners, and produce self-sourced leads through strong partner relationships. You will promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support. Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text. Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business. Stay informed on market trends and nuances to tailor the customer and agent experience. Conduct occasional in-market visits to engage with agents and drive ZHL involvement. Ensure all transactions follow applicable laws, regulations, and company guidelines. Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.