Product Support Specialist

The Product Support Specialist will respond to customer support calls and tickets in line with service-level agreements (SLAs) and troubleshoot and resolve technical issues quickly and accurately. They will identify and document recurring patterns to inform product and process improvements, along with creating and maintaining internal and customer-facing documentation and other learning materials. Collaboration with internal teams on escalated issues ensures successful resolution.

They will work closely with the Engineering and Quality Assurance teams to help test new feature releases and ensure product quality, and continuously deepen their understanding of BenchPrep’s products to become a go-to expert.