Advisor

You’ll need to be a people person, with great sales skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer. You'll need resilient and to be persuasive. A 'can do’ attitude and motivated to improve yourself. Able to meet targets and excellent relationship building skills.

This team manages inbound calls from: Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services. Landlords looking to close UW account in their name due to new tenants / sold property. New Occupiers (tenants & owners) who move into a UW supplied property. Estate Agents making us aware of new tenants in a UW supplied property.

Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence. Hitting sales targets such as new customer or retention conversion %. Going through your outstanding tasks and call backs. Attend training and upskilling sessions and Team huddles