Inside Sales Representative (Remote)

At Stress Free Auto Care, we’re redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We’re seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won’t be cold calling strangers—these are warm leads and current customers. Your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities. You will convert inbound and outbound calls into confirmed vehicle service appointments and achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer; providing VIP white glove customer service, ensuring every interaction builds trust and loyalty. Communicate clearly with customers about services, timelines, and costs. Use our CRM to track leads, schedule appointments, and document all customer interactions and collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.