Operations Support Associate (PST Hours, Remote Data Entry)

Pair Team is seeking a highly motivated full-time Ops Support Associate who is willing to think creatively and operationally to help their team change the way people access healthcare. The Ops Support Associate will own key Ops Support initiatives; proactively monitor and report on key operational support processes and metrics; support a team of documentation analysts by troubleshooting and monitoring project progress, when necessary; complete and monitor ECM and CHW program authorizations and annual reauthorizations to ensure enrollment and continuation of care; work with partnered health plans to understand program denials and flag any enrollment issues; provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team; provide clear, timely communication to the care team when there is an enrollment change or status update; and support Care Operations leaders in owning and optimizing key standard processes.