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What You’ll Do:
- Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
- Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
- Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
What we look for:
- 5+ years of product management experience.
- Experience building in financial services or other highly regulated environments.
- Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)
Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company and the majority of their roles are remote.