Customer Support L1 Agent - Dutch Speaker

In this exciting position, you get to work with top-notch technologies of the Retail software industry and you will get the chance to work with world’s leading Retail companies. This position requires basic level of technical support for software and hardware products. This level of support is designed to handle dynamic, high-volume support which generally requires some technical knowledge. The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential. To handle inquiries via phone or to lesser extent e-mail. Manage caseload (escalations and requests for assistance) and record information into the Incident tracking system. Diagnose and solve technical issues that originate from our customers. Provide technical assistance and remote troubleshooting support. To resolve problems by applying established policies, procedures and tactics and using pro-active communication towards our customer. Manage operations during scheduled shifts using on-hand tools and observations. Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.