Senior Customer Success Manager

Develop and maintain strong relationships with key customers, serving as their primary point of contact for all post-sales activities. Proactively identify opportunities to optimize customer success and satisfaction, driving value realization and adoption of our solutions. Collaborate with internal teams to advocate for customer needs and influence product enhancements based on customer feedback. Lead strategic initiatives to expand product adoption and upsell opportunities within assigned accounts. Drive customer retention through effective renewal strategies and proactive risk mitigation efforts. Provide timely resolution to customer inquiries, issues, and escalations, ensuring a seamless customer experience.