Asset Performance Specialist

The Asset Performance Specialist role is critical to the success of the Palmetto Platform and LightReach financial product, managing all customer and operational logistics around one of the most impactful customer moments on their clean energy journey - ongoing services and support needs throughout the 25+ year lifespan of the solar system. The Asset Performance Specialist is responsible for monitoring the system’s performance, remote troubleshooting, and assisting customers with issues. They are also responsible for investigating elevated tickets by confirming the validity of the problem and seeking known solutions. They must communicate empathetically with customers and form strong relationships with the Field Service Team to ensure seamless site visit scheduling. Primary Responsibilities include continuously overseeing the performance of the residential solar asset portfolio, detecting and analyzing issues impacting solar system performance, providing remote troubleshooting support, escalating complex issues to the Field Service Team, and maintaining accurate records of all issues.