Job Description
As a Customer Success Operations Specialist, you’ll support the efforts of the Customer Success Managers and Account Managers who manage our various accounts in a variety of administrative tasks, while simultaneously providing onboarding consultations and proactive assistance to our smaller customers portfolio. You’ll be an integral part of the day-to-day Customer Success operations, helping achieve our mission to advocate for, consult with, and empower our customers. You’ll become a product expert, delivering an exceptional customer experience and helping our customers use the product to its fullest potential. You’ll play a critical role in our Essentials onboarding and management, using our tech-touch approach, guiding new customers through the product functionality and how best to apply it to their business.
About FORM
FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline.