Responsibilities:
- Lead enterprise customers through platform migrations and manage multi-stakeholder programs with precision.
- Develop and communicate a clear point of view on freight spend strategy to reveal new data patterns for customers.
- Define and track success metrics from go-live through 90 days post-implementation.
Qualifications:
- Demonstrated track record of delivering software solutions and driving outcomes for enterprise customers.
- Experience leading complex, high-stakes implementations in environments with significant ambiguity.
- Fully self-sufficient with data, capable of finding insights, building narratives, and presenting without analyst support.
Preferred Skills:
- Supply chain or logistics domain experience to reduce ramp time and build immediate customer confidence.
- Payments domain familiarity with concepts like payment rails, reconciliation, and compliance workflows.
- Experience at or with high-growth B2B SaaS/AI companies where processes are still being established.
Freehand
Freehand is building AI-native agentic platforms that automate complex enterprise spend management workflows for major global brands. The company operates in a fast-paced, high-stakes environment with a culture that prizes clarity, velocity, and ambition.