Senior Manager, Technical Services

As the Senior Manager, Technical Services, you will play a crucial role in supporting and overseeing the operational functions of the IT Technical Services team. You will be responsible for ensuring all operational services meet business expectations, balancing resource capacity against business demand, and prioritizing work assignments based on organizational goals. Your responsibilities encompass managing individual team members' performance, providing mentorship, supporting professional development, and serving as the principal representative and escalation point for the service line. You will also create a systematic approach to supporting the organization's transformation goals, processes, and technologies. This includes managing the corporate budget in service areas of accountability, monitoring product and service performance against budget expectations, and contributing to the expansion and contraction of the organizational workforce.This role offers annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable).