Disability Benefits Coordinator

Reporting to the Manager, GL&DC - Disability Benefits Coordination, you’ll be responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, and providing administrative support to the Disability Payment Specialists with follow ups tasks. You are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status. Sets up and reviews disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information. Is responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed. Provides information to school board and union plan administrators, members, affiliates and other members of the Group Life and Disability Claims department which includes verifying claim information and responding to various inquiries and information requests. Completes follow-up on LTD matters by contacting appropriate parties via letter, email or telephone. Handles and manages telephone inquiries from Members regarding their long term disability benefits and claim status through the GL&DC telephone queue. Maintains a comprehensive log and diary system to track, follow-ups, , and claim status. Reviews group policies and departmental manuals to accurately apply contractual provisions and claims administration processes. Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards. Initiates the new claim application process, which includes coordinating, preparing and distributing claims kits. Responsible for the Canada Pension Plan (CPP) disability application process. Keeps LTD claim information confidential to protect operations.