Director of Engineering

Governance Vision & Strategy:

• Define and drive the strategy for Zapier's Enterprise Governance bet in partnership with Product and Design leaders.
• Own the technical point of view on identity, access, audit, and policy, and defend it in executive settings.
• Make staffing and investment trade-off calls across initiatives that no single team can make for itself.

Reliability & Trust:

• Be accountable for the reliability of Zapier's identity, audit, and admin infrastructure supporting enterprise customers.
• Build bench strength and resilience across critical systems as the team grows.
• Step in during major incidents, coordinating cross-functional resources and setting stakeholder expectations.

Customer & Cross-Org Partnership:

• Partner directly with Sales, Customer Success, and enterprise customers to translate needs into the engineering roadmap.
• Take ownership on cross-org technical initiatives touching identity and governance.
• Ensure managers and ICs have clear growth paths and the feedback they need to improve.