Job Description
If detective work is your idea of a good time, the Fraud Specialist position on the Runner Experience team might be for you. Using online tools and a strong sense of curiosity, you’ll review incoming transactions for potential fraud risk — determining whether they’re good, bad, or need a closer look. You’ll play a key role in protecting our runners and our business by identifying, investigating, and preventing fraudulent activity. Working closely with the Fraud Analyst, you’ll execute fraud detection workflows, manage chargebacks, and provide insights that help refine fraud prevention efforts.
Responsibilities include reviewing and evaluating transactions for potential fraud, investigating flagged transactions, escalating complex fraud patterns, managing chargebacks, compiling reports, collaborating with the Fraud Analyst, supporting the Runner Experience team, and communicating with financial institutions and law enforcement when required.
About Brooks
At Brooks, they believe movement is the key to feeling more alive and are driven to create gear and experiences that take people to the place that makes them feel more alive.