Recruit top talent: Own hiring strategy and execution for FDEs, building a diverse team of engineers who blend technical excellence with customer empathy
Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance

Refine Processes and Drive Operational Excellence:

Optimize the customer lifecycle: Design and refine how FDEs engage across sales, implementation, and long-tail support
Scale what works: Identify patterns in successful deployments and turn them into repeatable processes

Drive Product Improvements:

Be the voice of the customer: Synthesize customer feedback, pain points, and feature requests to inform product roadmap priorities
Close the feedback loop: Partner closely with Product and Engineering teams to advocate for improvements that unlock enterprise value

Cresta

Cresta aims to transform customer conversations into a competitive advantage by leveraging contact center potential. They use AI and human intelligence to discover customer insights, automate processes, and empower team members. They appear to be a medium-sized company with a innovative and forward thinking culture.

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