Customer Retention Specialist (Work from Home)

Join Varsity Tutors, a Nerdy company, as a Customer Retention Specialist, where you'll focus on retaining revenue and turning cancel requests into renewed customer confidence. You will be working remotely and full-time, handling high-level customer escalations, preventing churn, and driving renewals. You'll work closely with our sales and training teams and use tools such as Nerdy AI. Your responsibilities include managing inbound calls, providing solutions based on customer needs, and meeting sales targets. You must be fluent in English, have experience in sales or customer retention, and be comfortable in a fast-paced environment. Embrace feedback and refine your pitch to improve every day.