Job Description

Strategic Leadership:

  • Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives.
  • Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies.
  • Own the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success.

Technical Expertise:

  • Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges.
  • Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI.
  • Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations.

Solution Delivery:

  • Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization.
  • Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization.
  • Help customers harness AI and platform capabilities to achieve measurable business outcomes.

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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