Job Description
Strategic Leadership:
- Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives.
- Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies.
- Own the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success.
Technical Expertise:
- Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges.
- Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI.
- Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations.
Solution Delivery:
- Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization.
- Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization.
- Help customers harness AI and platform capabilities to achieve measurable business outcomes.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.