Job Description
As a Technical Account Manager, you will deliver proactive, customer success-focused technical support to our paid support customers by identifying opportunities to prevent recurring issues and optimize their technology investments. You'll go beyond resolving individual tickets to analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden on their teams. This role combines technical problem-solving with strategic thinking to transform reactive support into proactive customer enablement for our premium support clients. You’ll serve as a strategic advisor who helps paid support customers achieve better outcomes while demonstrating the value of premium support services. Your customer interactions will focus on paid support clients, providing consultative discussions about process improvements, system optimization, and user enablement strategies.
About CBORD and Transact
CBORD and Transact integrate technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and payment solutions.