Patient Care Coordinator

Take inbound calls from patients, providers and members. This role will manage calls for patients that may be sick or in emergent situations and support members with their insurance needs, questions or concerns. Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations. Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice. Answer inquiries on benefit claims, appeals, and authorizations. Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.