Claims Representative

The Claims Representative is responsible for investigating and resolving auto physical damage and property damage claims in a timely and efficient manner, while providing exceptional customer service in a team environment. The Claims Representative will handle a high volume of calls and make regular contact with customers on multiple platforms, collaborating cohesively with other team members to achieve department goals. Essential Job Functions: Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process. Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted. Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention. Demonstrates the ability to resolve claims in a timely and accurate manner. Continuously monitors progress and exposures, issues accurate and timely payments. Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence. Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools. Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation.